Frequently Asked Questions
Ashley's team is making sure that all emails be answered. Usual turn around time of these emails are 24- 48 hours from Mondays to Fridays.
Refunds and cancellations request will still be attended to during weekends. But if you're refund is urgent e.g you're 60 days is about to expire or your 30 days trial to the Naked Truth is about to end visit Clickbank to make a direct request.
Thank you
To clarify any confusion,
All Access and Gold Members does not automatically give you access to the Daily Tips found on The From Break Up through Breakthrough Program unless you choose to purchase the package that comes with it. (There is an option before check out whether to get the one that comes with the trial or not)
The advance modules such as the daily tips can only be viewed if you add the Naked Truth for Men/Women subscription for an additional price of $27 (recurring payment).
Please refer to your Clickbank receipts as reference on whether you have access or not.
If your receipt says:
The ERS: Get Her Back Plus 30 Days Free to The Naked Truth Club ---> this means you have access and recurring payment will start after the 30 days trial
Ex Recovery System PLUS Bonuses And 2 Months Money Back Guarantee ----> no access to subscription page
The Ex Recovery System: Get Him Back Edition/Get Her Back Edition ---->no access to subscription page
And as customers we send out daily emails which includes links to the daily tips and this somehow serves as a advertisement to give Non Naked Truth subscribers a glimpse of what they can get from the extra subscription.
There is always an option to unsubscribe from these daily emails esp. if you don't wish to try the Naked Truth Subscription.
Thank you
To Cancel your Subscription You have 2 Options
1. Email us at help@exrecoverysystem.com and request for the cancellation
OR
2. Do it yourself by going to here. Key in your Clickbank Order I.D Number and any of the these three information: Email address used during purchase, Last 4 Digits of Credit Card # or ELV account number or PayPal Transaction ID:
Click on "Click here to get support." then choose from the drop-down choices and choose I want to cancel my subscription...
To process or request for a refund please go here.
You can try this but be sure that you are still subscribed to the coaching program or else this will not do anything
1. Login at the website.
2. Click on "Click Here to Start!" on your dashboard below Masterclasses.
3. Once on the From Break Up to Breakthrough Program page click on
Get Started: Day 1: Let’s Get Healing ->
4. Once the 1st day loads go back to the coaching menu by clicking on From Break Up to Break Through 12 Week Coaching on the left side menu.
5. You'll notice that the links are working this time.
If this won't work email us at help@exrecoverysystem.com
Yes! You have the option to terminate the subscription anytime you wish. Just email us with your request so we can process it immediately and avoid future payments.
To properly cancel your monthly recurring payment subscription to the Naked Truth Club, you either have to email us for the request or contact Clickbank directly about it.
The unsubscribe link will only take you out from the mailing list and not from the paid subscription.
The Ex Recovery System is an eBook and can only be downloaded via our website. There will be no physical book or CDs and DVDs that will be mailed to your physical address.
After purchasing the system, you'll receive an email from us containing your username, password and the link to the website.
First of all, make sure you are Logged in. Only logged in users have permission to see the contents inside the membership site. If you are getting a general error mistakes because the entire website does not load, please let us know which page you’re trying to view and what error you’re getting.
The Ex Recovery System will be downloaded as a zip file.
- To unload the files you have to have Winzip or any similar application available installed on your computer.
- To read the e-book you need a pdf reader installed on your pc or phone.
For instances that your file is corrupted you can always re-download the system.
You can always clear your cache/cookies to help load the videos faster.
For Internet Explorer
1. Go to Tools then Internet Options
2. Look for your Browsing History and click on Delete History
For FireFox
1. Go to History
2. Choose Clear Recent History then click Clear now
For Google Chrome
1. Click on the Setting Button the one that looks like a wrench
2. Click on Options then Under the Hood
3. Look for Privacy then click on Clear Browsing Data
There are some videos that are only available for Gold and All Access members and this includes the 7 Deadly Persuasion Tactics For Attraction.
But if you are a Gold and All Access member try this alternative link
http://nakedtruthclub.com/member/7-deadly-persuasion-tactics-for-attraction/
Unfortunately no. The reason behind it, is because this day to day program's availability is dependent on the day you purchase the system with the Naked Truth Club subscription.
The Ex Recovery System comes in different version or packages. There are some packages that comes with the Naked Truth Club monthly subscription and some does not.
There are also packages that comes with the free 30 day subscription and once you didn't request for its immediate cancellation, your card will be automatically deducted the $27 monthly subscription.
So to avoid this please review your receipt and request for your cancellation to avoid any future problems.
You have a one time privilege to request a change of your username especially for those cases whose created usernames are their names.
Just email us at help@exrecoverysystem.com your desired username.
Ashley's team is available from Monday to Friday to answer your love questions but make sure that you somehow tried what's on the system. Just email us at help@exrecoverysystem.com
If you don't find the solution to your problem here, please go here.
Also, Ashley may not always available to answer your inquiries but her team will attend to you.
Yes, Ashley Kay really makes time to answer her client's emails. However, in times that she won't be available to answer your personal inquiries, her trained team will do their best to answer your questions.
The Naked Truth Club is an elite premium membership program which charges a subscription fee on a monthly basis in exchange for providing raw, unique and innovative eLearning for women about men, dating and relationships (There is also a version for men on women). You'll receive step-by-step content for basic and advanced lessons and give you access to a whole host of things not accessible elsewhere. To check out a full overview of what you'll receive, Click Here.
